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By purchasing from this Website, you acknowledge and accept these terms and conditions. True, the owner of this store, reserves the right to revise these terms and conditions at any time. We reserve the right to reject any order.

Payment Terms and Shipping

We gladly accept Mastercard, Visa, Discover or American Express credit cards. All products will ship after payment has been approved. We ship most products via FedEx, UPS or USPS. Shipping charges may be adjusted at time of shipment. All orders are shipped FOB Shipping Point, Freight Prepaid and Charged. Free shipping items* are to contental US only.

Refunds, Returns, and Prices

True must give approval for return of merchandise. All returnable merchandise may be subject to a restocking fee. All items to be returned require a Return Authorization Number. Please speak to one of our customer Service representatives prior to making any return. Custom bicycles and bicycle related products are non-refundable. Returned merchandise must be in like new condition, and packaged the same way you received the item. Returned merchindice is subject to a (20%) restock fee, (not including shipping costs.) Shipping cost is not refundable. Prices and specifications on our website are subject to change without notice. We reserve the right to correct typographic errors. Freight/shipping charges will be added to all orders. Cancelled orders may be subject to a cancellation charge. The design and contents of this website are copyrighted.


True is not responsible for your subdivision, township, city or state ordinances governing bicycle or bicycle related product usage. Check your city codes before purchasing products. Custom products are not returnable. Some non-custom products may not be returnable but are subject to a restock charge.

Seller's Limited Liability

In no event shall seller be liable for consequential, special, incidental, punitive or contigent damages of any nature. In no event shall seller be liable for any interruption of operations, loss of anticipated profits, or injury to business or reputation. The seller's liability is limited to the purchase price.


True is not responsible for the Content available on any other Internet sites linked to the Website. Access to any other Internet sites linked to the Website is at the user's own risk.